To which countries do you ship?

At the moment, we only ship within Mexico. We are working to expand our shipping options to other countries in the future.

When will my order be shipped?

Your order will be processed and shipped within 2-3 business days. You will receive an email notification when your order has been dispatched.

How can I track my package?

Once your order has been shipped, we will send you an email with a tracking link so you can view the status of your package in real-time.

Is it safe to use my credit card on your site?

Yes, it is completely safe. We use SSL encryption technology to protect your data and ensure that your credit card information remains confidential.

Can I use more than one promotional code per order?

No, only one promotional code can be used per order. Make sure to choose the one that best suits your purchase.

How do I create an account?

To create an account, simply go to the "Account" section at the top of our website and click on "Create an account". Enter your email address in the corresponding field. Then, you will receive a verification code in your email. Enter that code in the indicated space and confirm the creation of your account. That's it! Once your account is ready, you will be able to keep up with our brand's new collections, easily check all your orders, receive exclusive notifications of special offers, and enjoy a 10% discount on your first purchase using the discount code COCO10.

How do I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible at customercare@cocodimare.mx. We will do our best to adjust it, but please note that once the order has been processed, no changes can be made.

What do I do if I have problems with my order?

If you have any issues with your order, such as receiving an incorrect or damaged item, please contact our customer service team at customercare@cocodimare.mx, and we will gladly help you resolve it as soon as possible.